1. Data Protection
1.1 Encryption Standards
Industry-Leading Encryption: All data is protected using military-grade encryption standards both at rest and in transit.
1.2 Data Isolation
- Multi-Tenant Architecture: Each business's data is logically isolated at the application level
- Organization-Based Access: Strict access controls based on Clerk organizations
- Data Residency: All data stored in secure US-based data centers
- Cross-Tenant Prevention: Multiple layers prevent unauthorized access between accounts
1.3 Data Backup and Recovery
- Automated Backups: Daily encrypted backups with point-in-time recovery
- Geographic Distribution: Backups stored across multiple geographic regions
- Recovery Testing: Regular backup integrity testing and recovery drills
- Retention Policy: Backups retained for 30 days with long-term archival options
2. Access Controls and Authentication
2.1 User Authentication
Clerk Integration: We use Clerk, an enterprise-grade authentication service, to manage user access and security.
- Multi-Factor Authentication (MFA): Optional 2FA via SMS, authenticator apps, or hardware keys
- Strong Password Requirements: Enforced password complexity and length
- Session Management: Secure session handling with automatic timeout
- OAuth Integration: Secure third-party authentication support
- Account Lockout: Automatic lockout after failed login attempts
- Device Tracking: Monitor and manage authorized devices
- SSO Support: Enterprise single sign-on integration
- Audit Logging: Complete authentication activity logs
2.2 Role-Based Access Control (RBAC)
- Organization-Based: Access controlled through Clerk organizations
- Granular Permissions: Fine-grained access to features and data
- Principle of Least Privilege: Users granted minimum necessary permissions
- Admin Controls: Organization admins can manage member permissions
2.3 API Security
- Token-Based Authentication: Secure JWT tokens for API access
- Rate Limiting: API rate limits to prevent abuse
- Request Validation: Input validation and sanitization
- CORS Protection: Cross-origin request security
3. Infrastructure Security
3.1 Cloud Infrastructure
Enterprise Cloud Hosting: Our infrastructure is built on enterprise-grade cloud platforms with industry-leading security standards.
3.2 Application Security
- Secure Development Lifecycle: Security integrated throughout development process
- Code Reviews: Mandatory security-focused code reviews
- Dependency Scanning: Automated scanning for vulnerable dependencies
- Static Analysis: Automated static code analysis for security issues
- Penetration Testing: Regular third-party security assessments
4. Compliance Standards
GDPR Compliance
EU General Data Protection Regulation
CCPA Compliance
California Consumer Privacy Act
SOC 2 Type II
Security and availability controls
CAN-SPAM Act
Email marketing compliance
TCPA Compliance
SMS messaging regulations
A2P 10DLC
Application-to-Person SMS compliance
4.1 Privacy Framework
- Privacy by Design: Privacy considerations built into every system
- Data Minimization: Collect only necessary data for service provision
- Consent Management: Clear consent mechanisms for data processing
- Right to Erasure: Data deletion capabilities for user requests
5. Security Monitoring
5.1 24/7 Monitoring
Continuous Protection: Our security team monitors systems 24/7 for threats, anomalies, and potential security incidents.
- Security Information and Event Management (SIEM): Centralized security event monitoring
- Intrusion Detection: Real-time threat detection and response
- Log Analysis: Comprehensive log monitoring and analysis
- Anomaly Detection: Machine learning-based unusual activity detection
- Vulnerability Management: Regular vulnerability scans and assessments
- Threat Intelligence: Integration with global threat intelligence feeds
- Security Metrics: Key security indicators and reporting
- Alerting: Immediate notifications for security events
5.2 Audit and Logging
- Comprehensive Logging: All system activities logged and monitored
- Audit Trails: Complete audit trails for all data access and changes
- Log Retention: Secure log storage with appropriate retention periods
- Compliance Reporting: Regular compliance and security reports
6. Incident Response
6.1 Security Incident Response Plan
Rapid Response: We maintain a comprehensive incident response plan to quickly identify, contain, and remediate security incidents.
Detection
Immediate threat identification
Containment
Isolate and limit impact
Investigation
Root cause analysis
Recovery
System restoration
6.2 Communication and Notification
- Customer Notification: Prompt notification of any incidents affecting customer data
- Regulatory Reporting: Compliance with breach notification requirements
- Status Updates: Regular updates during incident response
- Post-Incident Review: Comprehensive analysis and improvement recommendations
7. Third-Party Vendor Security
7.1 Vendor Assessment
All third-party vendors undergo rigorous security assessments:
- Security Questionnaires: Comprehensive security capability assessment
- Compliance Verification: Validation of relevant certifications (SOC 2, ISO 27001)
- Data Processing Agreements: Contractual security and privacy requirements
- Regular Reviews: Ongoing monitoring of vendor security posture
7.2 Key Vendor Partners
- Twilio: SOC 2 Type II certified SMS delivery platform
- SMTP Providers: Enterprise email delivery services (Mailgun, AWS SES)
- Google APIs: Secure integration with Google Business Profile
- Cloud Infrastructure: Enterprise-grade hosting with security compliance
- Clerk: SOC 2 certified authentication and user management
- Stripe: PCI DSS Level 1 certified payment processing
8. Business Continuity and Disaster Recovery
8.1 High Availability
- Redundant Infrastructure: Multiple availability zones and regions
- Load Balancing: Distributed traffic management and failover
- Auto-Scaling: Automatic capacity adjustment based on demand
- Health Monitoring: Continuous system health checks and alerts
8.2 Disaster Recovery
- Recovery Time Objective (RTO): Target service restoration within 4 hours
- Recovery Point Objective (RPO): Maximum 1 hour of data loss
- Backup Testing: Regular disaster recovery drills and testing
- Documentation: Comprehensive recovery procedures and runbooks
10. Security Certifications and Attestations
Transparency Report: We publish annual transparency reports detailing our security posture, incident response activities, and compliance efforts. These reports are available to enterprise customers upon request.
9. Security Contact and Reporting
Critical Security Issues
Response within 2 hours
General Security Inquiries
Response within 24 hours
Vulnerability Reports
Acknowledgment within 48 hours
Bug Bounty Program
We operate a responsible disclosure program for security researchers. If you discover a security vulnerability, please report it to our security team. We're committed to working with the security community to improve our platform's security.